Papa Gino’s Inc. owns and operates two well-known restaurant chains in North-eastern United States; Papa Gino’s Pizzeria and D’Angelo Grilled Sandwiches.

In 2004, Niscayah began providing services to Papa Gino’s Inc. The goal was to provide a safer work environment, protect the company’s assets and reduce theft and shrinkage. Immediately, a single point of contact was established by Niscayah to facilitate all communication and work flow with the customer resulting in a consistent security level. Two issues quickly rose to the forefront. First, Papa Gino’s Inc. field loss prevention staff needed store activity information quicker. Second, in certain locations, internal theft was suspected of being a problem.

"One of the most attractive and beneficial resources Niscayah supplied us with, was our own project manager. This set them apart from most other vendors we looked at. The project manager assigned to us has been more like a Concierge. He is our ”one call” when we need something done even if it is a last minute request, which more often than not it is."
- Joseph Fedele, Papa Gino’s Inc.

To prevent these problems field personnel were given on-line access into the monitoring center allowing them to understand their restaurants activity and now had true visibility on what was happening in the restaurants. A high quality, well-engineered technology solution was able to monitor activity and assess problems. Protocols were set up to allow routine reports to be generated and sent to the loss prevention staff.

The software system also allowed for certain incidents to be sent to loss prevention associates according to a pre-planned format. For instance, if the loss prevention associate wanted to know when an intrusion alarm occurred, a detailed text message from the monitoring center could be automatically sent to his or her PDA or cellphone. Moreover, the associate could get a morning report via e-mail on incidents at their restaurants of responsibility sent to the PDA.

This meant that real time information was being generated to the field personnel responsible for following up. With access to the monitoring center, the loss prevention associate could research the issue remotely with secure access privileges.

In the second case, Niscayah addressed the issue of employee theft by engineering a remote digital video solution that gave loss prevention managers and investigators real time access to high quality video. In some cases, theft was caught immediately and dealt with quickly. These systems not only solved an existing issue but also served as a deterrent for future issues. Concurrently, the customer was able to use the CCTV system to assess the restaurant’s attendance rate, its cleanliness, and its overall appearance.

Working together with Niscayah, Papa Gino’s Inc. has a reliable and cost-effective security program. The monitoring center is a resource for the loss prevention team and effectively serves to mitigate security risk and enhance the business drivers. Knowledge and understanding is being shared frequently and routinely resulting in productive strategies and solid business outcomes.