Being a security customer is difficult and demanding. Companies have to compensate for market shortcomings in their own organizations. Local standards complicate global efforts. Lack of standards within the communications field (interconnection of systems and components in the security system) tend to bind the customer to a particular manufacturer, which make the decision even harder.
The customer’s security development process
Strong growth means that the customers are large companies with complex office and production units scattered all over the world. A normal evolution of a customer’s security needs can generally be described in four steps;
1. Basic security
Basic protection for the various units. For example, it can include locks, alarms, access control systems, fire alarms and video surveillance.
2. Operating efficiency
All security information is gathered locally in order to support and improve actions through better overview of the situation.
3. Quality and coordination
The control over the various security systems is gathered in order to assume control over operation and quality in the whole organization. This may also lead to improvements in efficiency.
4. Outsourcing
By letting a security integrator assume responsibility for the surveillance of all or parts of one or more premises.
Driven by the strong growth, the trend is going from being satisfied with basic security to wanting to boost operational efficiency, seeking more quality and coordination to finally considering outsourcing. However, most customers are still at step one or two.
The present security situation of the customers, increased world threats together with a shortage of product-independent suppliers that can offer a solution for the customer’s complete security needs, strengthens Niscayah's conviction regarding the potential success of its business model.